Second pass at: Submitting a sample: the process end to end Writing it up because I had to work it out twice and would rather nobody else did.
A logistics question, since the answers here are usually better than anywhere else I have looked.
Parcel despatched 16 days ago, tracking last updated 3 days ago at a customs facility, no further movement. Cold pack included at despatch.
Two questions. First, at what point is this genuinely a problem rather than an ordinary delay? Second, if it does arrive, what is the actual decision process for assessing it, as opposed to the two extremes people usually offer?